Privacy Policy for IOAN COLLECTION

Last Updated: 24/08/2024

At IOAN COLLECTION, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.ioancollection.com. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

IOAN COLLECTION LTD  (IOAN Beauty) is the data controller (i.e. the company who collects your data) and we control how it is and will be used.

We are responsible for holding your data is securely & ensuring that your rights as a user are respected. We are committed to protecting the personal data of our visitors.

We do not market our products, nor do we aim an individual product, at anyone who is under 18. We cannot identify individuals who are 18 or under within our database.

Effective Data 

This privacy policy is effective from 24/08/2024

What Is Privacy Policy

This privacy policy gives you information on how IOAN COLLECTION collects personal data through your use of our website, including any data you may provide through this website when you purchase a product, sign up to receive marketing information from us, take part in a competition, use an application or submit an event enquiry form.

The data we collect is used to receive your order, process your payment and send your purchase to you. We may also deliver marketing communications, personalise your visit to our site and provide assistance via our support teams.

If you have any queries on this privacy policy or any questions about exercising your rights in respect of your personal data we hold or handle then please contact us on customersupport@ioancollection.com

We must have a valid cause to use your data. There are four primary reasons for use of your data: contractual, legal obligation, consent which you provide to us & our legitimate business interests.

Changes to Your Circumstances

It is very important that the personal data we hold about you is accurate and up to date. Please keep us informed if your personal data changes.

How Long Do We Hold Your Data

We keep your personal data for a limited period of time. The specifics of these retentions and the retention length will vary by customer. After this period, your data will be permanently erased or otherwise rendered anonymous. This action cannot be undone.

Data Types & How It Is Used

See below a summary of the personal data we collect, why we collect it and how we use it. This should make sense, but if it is not clear please do drop us an email and we can clarify.

1. Information We Collect

Personal Data

We may collect personal information that you voluntarily provide to us when you register on the site, make a purchase, subscribe to our newsletter, or contact us. This information may include your:

• Name

• Email address

• Phone number

• Shipping address

• Billing information (including credit card details)

Usage Data

We may also collect information automatically when you visit our website, including:

• Your IP address

• Browser type

• Device type

• Time spent on those pages

• Referring URLs

2. How We Use Your Information

We use the information we collect in the following ways:

• To process transactions: Your personal information will be used to fulfill orders, manage payments, and provide customer service.

• To improve our website: We use data about your interactions with our site to enhance user experience and develop new features.

• To communicate with you: We may use your email address or phone number to send you information about your order, updates, promotional offers, or other marketing materials.

• To comply with legal obligations: We may use your data as required by law or to respond to legal requests.

3. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

• Service Providers: We may share your information with third-party service providers that help us operate our website, conduct business, or provide services to you.

• Legal Compliance: We may disclose your information if required to do so by law or in response to a legal process.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your activity on our site and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.

5. Your Rights and Choices

You have the right to:

• Access and Update Your Information: You can review and update your personal information at any time by logging into your account.

• Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails from us by following the unsubscribe link in the emails.

• Request Data Deletion: You can request the deletion of your personal data by contacting us at [insert contact email].

6. Data Security

We implement a variety of security measures to protect your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Children’s Privacy

Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under age 13, we will delete it immediately.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: customersupport@ioancollection.com

• Address: Kigali City, Rwanda